30-Day Satisfaction Guarantee! 

If you are not satisfied with your Roex supplement purchase, you have 30 days after receiving your item to request a refund. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please contact our Customer Service Department at 1800-645-0010  Monday through Friday 7am-7pm PST, email us at customersupport@roex.com

RMA Number

You will then receive a Return Merchandise Authorization (RMA) number. Write the RMA number legibly on the outside of the box containing the returned items and mail it to: Roex by BIN Science Returns Department within 10 days of the RMA issuance. Only one opened bottle of each product will be accepted for return.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable

Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Requirements

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. less shipping, when the package is delivered within the 30-Day Satisfaction Guarantee period. The 30-Day period is defined by the day the product ships. For your security, return your package with an insured carrier and retain a receipt for your records. Please remember it can take some time for your bank or credit card company to process and post the refund too.